Ordering
Can I edit or cancel an order?
We begin processing orders quickly, so changes are not guaranteed. Contact support@ameresin.com as soon as possible. Standard resin lamps usually enter preparation within 12 hours.
When will my card be charged?
Payment is charged when your order is processed at checkout.
Production and shipping
How long will my order take?
Most made-to-order resin lamps are prepared within 7–10 business days. Custom or personalized lamps generally require 3–4 weeks. Tracked transit usually takes 8–20 business days depending on destination. Check the estimate on the product page for the best order-specific guide.
How do I track my order?
We email your tracking number after dispatch. If tracking is missing or delayed, contact support@ameresin.com.
Do I pay customs or import duties?
International customers are responsible for taxes, duties, tariffs, and customs charges imposed by the destination country.
What if my parcel is late, lost, or damaged?
Weather, holidays, customs, and remote-area service may cause delays. Contact us with your order number. For damage, include clear photos of the product, outer box, and internal packaging. Approved damaged or lost orders are normally resolved with a replacement.
Returns
What is the return and exchange policy?
Production-defect, damaged, or incorrect-item requests may be made within 30 days of delivery. Items must be unused and in original packaging. Custom or personalized pieces cannot be returned unless damaged, incorrect, or defective. See our Return and Refund Policy for complete terms.
Resin lamp information
What are the lamps made from?
Our lamps are hand-cast and hand-finished resin dioramas. Small variations in colour, placement, dimensions, wood grain, bubbles, and finish are natural parts of handmade production.
How are the lamps powered?
Most designs use a 5V USB connection. Exact power, cable, remote, and lighting-mode details appear on each product page.
Do colour-changing lamps include a remote battery?
Some RGB designs include a remote, but its battery may be excluded because of international shipping rules. Check the individual product listing.
Why can the lamp detach from its base?
Some designs are packed with the resin body and lighting base separated to reduce transit damage. Follow the product instructions when assembling them.
How do I clean and care for a resin lamp?
Unplug first. Wipe with a soft microfiber cloth or a barely damp cloth. Avoid abrasives, direct spray, wet locations, prolonged direct sunlight, and high heat.
Is it a main room light?
No. Ameresin lamps are decorative mood lights designed to illuminate the miniature scene.
Company
Where is Ameresin located?
Ameresin is operated by SILK VILLA LLC at 1209 Mountain Road Pl NE, STE N, Albuquerque, New Mexico 87110, United States. Our Studio Address is 71 Van Phuc, Ha Dong, Hanoi, Vietnam.
How can I contact Ameresin?
Email support@ameresin.com. We usually reply within 1–2 business days.