Last updated: November 2, 2026
At Ameresin, we work hard to make sure your custom-figure journey is smooth from the moment you order until it arrives at your doorstep. Below is everything you need to know about shipping custom figures.
Do we ship to your country?
We currently ship to the United States, Canada, and Australia. If we temporarily cannot ship to a destination (due to local courier restrictions or customs regulations), you will be notified during checkout.
How much does shipping cost?
| Figure size | Destination | Standard | Express |
|---|---|---|---|
| 3" (7.6 cm), 4" (10 cm), 7" (18 cm) & keychains | United States | USD 9.95 flat rate | USD 19.95 |
| Canada, Australia | USD 14.95 flat rate | USD 24.95 | |
| 9" (23 cm) display figures | United States | Free | USD 19.95 |
| Canada, Australia | Free | USD 24.95 |
- Sizes include the display base: every display figure ships on its base, and the listed height is measured from the bottom of the base to the top of the figure.
- Express Shipping is available at checkout for every custom-figure order.
- If your cart mixes products from different shipping groups (for example a 4" and a 9" figure, or a figure and a resin lamp), checkout adds up the rate of each group.
Order processing & shipping time
| Step | Time frame |
|---|---|
| Handmade sculpting: Priority (free upgrade, every size) | 7–10 business days |
| Handmade sculpting: Standard | 10–14 business days |
| Standard Shipping (US, Australia) | 7–12 business days |
| Standard Shipping (Canada) | 10–20 days |
| Express Shipping (US, Canada, Australia) | 7–10 business days |
Priority sculpting is now a free upgrade on every figure size: just pick it under “Sculpting time” on the product page. Delivery times exclude weekends, local holidays, and any customs or import delays beyond our control.
Your mockup preview
Right after you place your order, our artist sends you a mockup of your figure to review, usually the same day. Sculpting begins as soon as you approve it, and the delivery times above already include this quick step. If approval is held up (for example while we wait for your reply or work through extra revisions), sculpting starts on the day you approve the final mockup.
How long will it take for my order to arrive?
Total delivery time = sculpting time + shipping time. With Priority sculpting and Standard Shipping, orders to the US or Australia generally arrive in about 14–22 business days. For Canada, shipping takes 10–20 days after sculpting. The estimated delivery date on the product page is the best guide for your order.
Wrong shipping information
- If you provided an incorrect shipping address or contact info, please contact us within 24 hours of placing your order.
- Once an order is in processing or shipped, we may not be able to change the address.
- Ameresin is not responsible for delays or lost packages due to incorrect or incomplete shipping addresses provided by the customer.
Tracking your order
- After your order ships, we will send a confirmation email with tracking details.
- You can monitor your package using the tracking link provided.
- Please allow 1–2 business days for tracking information to appear after the shipping notification.
What if the package doesn’t arrive?
If it has been 30 days (US orders) or 60 days (international orders) since your order shipped and you still have not received it, please reach out to us at support@ameresin.com. We will work with you to:
- Resend a replacement, or
- Provide another solution (depending on circumstances).
Important notes
- Shipping costs and delivery times are estimates and may vary depending on your location and customs processes.
- Import duties, taxes, or customs fees (if applicable in your country) are the responsibility of the buyer.
- Express Shipping speeds up delivery only; the sculpting time you choose still applies.
If you have any questions about shipping, don’t hesitate to contact us at support@ameresin.com.
Thank you for choosing Ameresin!
Where we ship
We currently ship resin lamps to the United States, Canada, and Australia.
Shipping cost
| Destination | Order under USD 249 | Order USD 249+ |
|---|---|---|
| United States | USD 9.95 flat rate | Free shipping |
| Canada, Australia | USD 14.95 flat rate | USD 5.00 |
Production time
Most made-to-order resin lamps are prepared and dispatched within 7–10 business days. Custom or personalized resin lamps generally require 3–4 weeks. The product-page estimate is the best order-specific guide.
Shipping and delivery
Tracked transit generally takes 8–20 business days depending on destination. Shipping to Canada usually takes 10–20 days. Weather, public holidays, customs processing, and remote-area service may cause delays.
Tracking
When your order is dispatched, we send a tracking number to the email address used at checkout. If tracking does not update or your order is late, contact support@ameresin.com.
Addresses and restricted destinations
Customers are responsible for providing a complete, accurate delivery address. Some carriers cannot deliver to PO boxes, military locations, naval ports, or other restricted areas. We will contact you if an alternative address is required.
International taxes and duties
International customers are responsible for import taxes, duties, tariffs, and other customs charges imposed by the destination country. A parcel returned, held, or abandoned because duties were not paid may not qualify for a refund.
Lost or damaged parcels
If an item is lost or damaged during shipping, contact us with your order details and, for damage, clear photos of the product and packaging. We will work with the carrier and, when approved, arrange a replacement at no additional product cost.
Contact
support@ameresin.com
SILK VILLA LLC, 1209 Mountain Road Pl NE, STE N, Albuquerque, New Mexico 87110, United States
Studio Address: 71 Van Phuc, Ha Dong, Hanoi, Vietnam