Last updated: September 9, 2026
Ameresin resin lamps are made and inspected with care. If your item arrives damaged, incorrect, or has a production defect, contact us at support@ameresin.com.
30-day return and exchange window
Requests must be made within 30 days after delivery. To be eligible, the item must be unused, show no signs of wear, and be returned in its original product packaging. A receipt or proof of purchase is required.
Custom or personalized orders cannot be returned or exchanged unless they arrive damaged, incorrect, or defective.
Damaged, incorrect, or defective items
Email us promptly with your full name, order number, mailing address, a description of the issue, and clear photos of the product, outer box, and internal packaging. For an approved broken, incorrect, or defective item, Ameresin will cover the agreed return or replacement shipping cost.
Approved non-defect returns
Contact us before sending anything. If we approve a return for a reason other than damage, defect, or our error, the customer is responsible for return shipping. Original shipping charges are non-refundable. If the product is not returned in its original condition, the customer may be responsible for any loss in value.
Refunds
After the return is received and inspected, we will email you with the approval or rejection decision. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time before the refund appears.
Return shipping
For returns valued above $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of an untracked return.
Contact
Email: support@ameresin.com
Legal entity: SILK VILLA LLC
1209 Mountain Road Pl NE, STE N, Albuquerque, New Mexico 87110, United States
Studio Address: 71 Van Phuc, Ha Dong, Hanoi, Vietnam